Mageno 2, this errors occurs while Admin trying to login as Customer Login from admin end due to following below reasons. [1] – To view store as Customer’s point of view. [2] – To modify Customer’s Data as per their permission. [3] – To check Sales Order, Invoice, Shipment process, delivery status as per customer’s … Continue reading The user has not enabled the “Allow remote shopping assistance” functionality. Contact the customer to discuss this user configuration