The user has not enabled the “Allow remote shopping assistance” functionality. Contact the customer to discuss this user configuration

How To Enable / Disable Allow remote shopping assistance By Magento 2.x Admin

_{Step [1] – click Stores -> Settings -> Configuration.
Step [2] – In the left panel, expand Customers and click on Login as Customer, redirect Right Panel}

_{Enable Extension:: Enable/Disable the Login as Customer feature}

_{Disable Page Cache For Admin:: If Yes, the page cache will be disabled for the admin user.}

_{Store To Login To:: Automatic uses the default store setting for that customer. By Default Automatic Selection & another option Use Manual Selection, use it if you want the Admin user to select the store view when logging in as a customer.}

_{Title for Login as Customer opt-in checkbox:: By default “Allow remote shopping assistance”, change as per your Business need.}

_{Login as Customer checkbox tooltip:: By Default message as below}

_{“This allows merchants to “see what you see” and take actions on your behalf in order to provide better assistance.”}

_{Step [3] – Once Complete, click Save Config and Clear Cache}

How To Enable / Disable Allow remote shopping assistance By Logged Customer Dashboard

_{By Default Enable, if Logged customer has not enabled this option, when an admin try to login to appropriate customer’s account, an error message will be displayed: “The user has not enabled the “Allow remote shopping assistance” functionality. Contact the customer to discuss this user configuration.”}

If Store Owner do not want this option for their customers, they can disable the module LoginAsCustomerAssistance via CLI command line:

php bin/magento module:disable Magento_LoginAsCustomerAssistance

How Do Appear If, Store Owner doing Login as Customer appears, The following below steps are given:

_{By Using Customers Grid Listing}

_{Step [1] – Go To Magento 2.x Admin
Step [2] – Left Panel Click Customers -> All Customers, redirect on Right Panel
Step [3] – Once redirects on customer grid clicking , need to click Edit in the Action column.
Step [4] – On the top control bar, click “Login as Customer”}

_{By Using Admin Order View Page}

_{By Using Admin Order Invoice View Page}

_{By Using Admin Order Shipment View Page}

_{By Using Admin Credit Memo View Page}

_{The following below steps need to follow}

_{Step [1] – Go To Magento 2.x Admin
Step [2] – Left Panel Click Sales -> Orders, redirect on Right Panel
Step [3] – Once redirects on Right Panel In the Action column, click View.
Step [4] – On the top control bar, click “Login as Customer”}